Questions we are often asked

With a private consultation. A move director visits the residence — or arranges a confidential video walkthrough — to understand the property, the collection and your requirements. From that we prepare a considered written proposal, so nothing is left to assumption.

Yes. Our crews are directly employed, uniformed and security-aware, and we treat every household as confidential. For diplomatic and high-profile residences we can arrange additional vetting and non-disclosure undertakings as a matter of course.

It is a large part of what we do. Paintings, sculpture, antiques, clocks, wine and instruments are assessed at survey, crated to museum standards, and moved under climate-aware transport with condition reporting at each stage.

Prime central London brings its own choreography — cobbled mews, garden-square estate rules, permit parking and stucco frontages that must not be marked. We plan access with the estate and the council in advance, so the day itself is calm and unhurried.

Our established routes run from Belgravia to France, Switzerland, Italy, Spain and Portugal, and we move throughout Europe beyond those. Second-home and pied-à-terre moves — coordinating a London base with a residence abroad — are a speciality.

That depends on the route, the customs formalities and how the consignment is scheduled. Rather than offer a figure we cannot guarantee, your written proposal sets out an estimated window for your move, and your director keeps you informed throughout.

Yes. We hold goods in secure, monitored, climate-controlled storage for as long as required — between a sale and a completion, or while a home abroad is prepared. Everything is inventoried, and fine pieces are stored to the appropriate standard.

Absolutely. Discretion is the foundation of the service. We do not publicise our clients, we limit information to the crew who need it, and we are glad to work within whatever confidentiality arrangements your household or office requires.